Shipping Policy

1. Policy Overview

This Shipping Policy standardizes the global logistics distribution service rules of the website, clarifies the order delivery process, distribution cycle, service specifications and related responsibility standards, and is applicable to all commodity orders traded on this platform. All logistics and delivery services provided by the platform will abide by the terms of this policy, ensuring that global users can obtain stable, efficient and standardized logistics distribution services.

2. Order Delivery Arrangement

After the user completes the order payment and the platform confirms the valid transaction, we will arrange the sorting, inspection and delivery of the goods within 1 to 3 working days. Before the goods are delivered to the logistics system, we will conduct a comprehensive quality inspection and packaging protection of the products to ensure that the products are intact, complete and in line with the sales standards, and avoid product damage, missing parts and other problems during transportation.
We have established long-term stable cooperative relations with professional global logistics service providers, covering logistics distribution services in most regions of the world. All logistics links are operated and supervised by professional teams to ensure the standardization and stability of the whole transportation process.

3. Global Delivery Cycle

After the goods are successfully delivered to the global logistics system, the standard delivery cycle is 6 to 12 working days. The specific arrival time will be slightly adjusted according to the regional logistics distribution efficiency, customs inspection progress and other objective factors, but will be completed within the standard cycle range stipulated by the platform.
During the logistics transportation process, users can consult the official customer service channel to obtain the real-time logistics progress of the order. We will timely feed back the transportation status of the goods to ensure that users can grasp the order delivery progress in real time.

4. Tariff and Fee Specification

The platform undertakes all tariff expenses incurred during the global cross-border transportation of commodities. All tariff costs generated by order transportation and customs clearance shall be fully borne by the platform, and users do not need to pay any additional tariff fees, customs clearance fees and other hidden expenses. The commodity price displayed on the website is the full payment price that users need to pay, with no additional incremental fees.

5. Logistics Packaging Standard

We adopt professional targeted packaging schemes for different types of aquatic products and supporting supplies. For fragile and precision equipment products, we use shockproof, pressure-resistant and moisture-proof packaging materials to strengthen protection; for daily feed and water conditioning products, we use sealed and fresh-keeping packaging to ensure that the products are intact, clean and effective when they arrive.

6. Abnormal Logistics Processing

In case of abnormal logistics situations such as delayed transportation, lost goods and damaged goods during the delivery process, users can feedback through the official contact channel in a timely manner. We will verify the abnormal situation as soon as possible, and provide users with solutions such as re-delivery, after-sales compensation and refund processing according to the actual situation, effectively protecting the legitimate rights and interests of users.