Refund Policy

1. Policy Purpose and Scope

This Refund Policy is formulated to standardize the platform’s refund processing process, clarify the refund conditions, processing standards and time limit specifications, and protect the legitimate refund rights and interests of all global users. This policy applies to all product order refund applications generated on this website, including order full refund, partial refund and after-sales return refund scenarios. All refund processing services of the platform will be implemented in strict accordance with the terms of this policy.

2. Basic Refund Rules

The platform provides standardized refund protection services for all user orders. All transaction orders on the website are settled in unified USD currency, and all refund amounts will be calculated and returned in accordance with the original order payment amount and currency standard. The platform implements a global free shipping service and bears all tariff costs. No additional fees, handling fees, shipping fees or tariff deduction fees will be deducted from the user’s refund amount, ensuring that users can obtain a full and standardized refund settlement.
For all eligible refund applications, the platform will complete the internal review, verification and fund refund processing within 5 to 10 working days after the effective application is confirmed. The refund fund will be fully returned to the user’s original payment account, and the account arrival time will be subject to the processing rules of the user’s payment institution.

3. Refund Application Scenarios

Users can apply for refund processing in the following eligible scenarios: the product has quality problems, functional abnormalities or does not match the product description after receipt; the order is mistakenly placed, repeated placed or the user actively cancels the order before the order is delivered; the product cannot be used normally due to non-human damage; the logistics transportation is abnormal and the goods cannot be delivered normally; other scenarios that conform to the platform’s after-sales service rules.
In addition, users can apply for return and refund services within the 60-day valid return cycle stipulated by the platform. Within the valid cycle, users can initiate a refund application for eligible returned products, and the platform will conduct verification and refund processing in accordance with unified rules.

4. Refund Review Standards

After the user submits a refund application, the platform will conduct a comprehensive review of the order information, product status, application reasons and other related content. For pre-delivery order cancellation refund applications, the platform will complete the review and refund processing after confirming that the order has not been delivered and there is no abnormal transaction; for post-receipt product refund applications, the platform will complete the refund review after verifying the product status and return authenticity.
If the refund application conforms to the platform’s policy rules, the platform will immediately start the refund process; if the application information is incomplete or the verification conditions are not met, the customer service team will timely feed back the supplementary information requirements to the user, and restart the refund review after the user completes the supplementary materials.

5. Special Refund Instructions

For partial refund scenarios caused by individual product problems in the combined order, the platform will calculate the refund amount according to the unit price of the abnormal product, and complete the partial refund settlement without affecting the valid transaction part of other products in the order. For orders that have completed logistics delivery and meet the refund conditions, the platform will bear all the resulting service costs, and users do not need to bear any additional expenses.
The platform does not support refund applications for products damaged by human factors, products exceeding the valid return and refund cycle, and products used beyond the normal trial scope. The platform will give clear reasons for rejection for all invalid refund applications, and explain the relevant policy basis to users.

6. Refund Progress Inquiry

Users can inquire about the real-time progress of refund review, processing status and fund arrival through the official contact channel. Our customer service team will timely feed back the refund processing progress to users, solve users’ doubts about refund time limit and settlement standards, and ensure the transparency and standardization of the whole refund process.